OBHost LLC accepts reports concerning alleged abuse or illegal activities conducted through its services. All reports must be submitted in fluent English, include valid legal grounds supporting the claim, and contain accurate contact details. Reports are accepted only via email (abuse@obhost.org) or our official Ticket System. Postal mail, fax, phone calls and social media messages are not accepted as formal reports.
| Provider | OBHost LLC, incorporated in Lewes, Delaware, USA. |
| Complaining Party | The User or an interested third party that submits a report regarding the violation of the Acceptable Use Policy or alleged illegal activity. |
| Abuse Team | The dedicated OBHost department responsible for reviewing, processing and responding to abuse reports. Contactable at abuse@obhost.org. |
| DMCA | Digital Millennium Copyright Act — the US federal law governing copyright infringement notices. |
| CSAM | Child Sexual Abuse Material. Reports involving CSAM are handled with immediate priority and forwarded to relevant law enforcement. |
| Primary Language | English. |
| Secondary Languages | Urdu, Arabic. |
| Proof of Representation | A signed document confirming that the lawyer or legal firm is authorised to act on behalf of the complaining party. |
| Good Faith Declaration | A statement by the complaining party that the information in the report is accurate and submitted in good faith, under penalty of perjury. |
These guidelines apply to all reports submitted to OBHost LLC. Reports that do not meet these requirements may be rejected or require resubmission.
- The Provider accepts reports concerning alleged illegal activities, abuse, or violation of the Acceptable Use Policy conducted through OBHost services.
- All reports must be prepared in fluent English. Reports in secondary languages (Urdu, Arabic) may be accepted at OBHost's discretion, but English is strongly preferred for faster processing.
- Reports are only actionable if they include valid legal grounds or clear evidence of policy violation. Vague complaints without supporting evidence will not be processed.
- The complaining party must file the report in person, through an authorised lawyer, or through a legal firm. If filed by a lawyer or legal firm, a proof of representation agreement must accompany the report.
- The complaining party must include accurate and verifiable contact information — full name, email address and telephone number. Anonymous reports are generally not processed except for CSAM (Section 8).
- All reports must be submitted via email (abuse@obhost.org) or via the official ticket system at my.obhost.net. Postal mail, fax, phone calls and social media messages are not accepted as formal reports.
- Reports submitted under false pretences or with intent to harm a User may result in legal action against the complaining party. Every report must include a good faith declaration.
- OBHost commits to a 24-hour initial response to all abuse reports. Resolution time depends on report complexity and User cooperation.
OBHost complies with the Digital Millennium Copyright Act (DMCA) and takes intellectual property rights seriously. In cases of alleged copyright infringement, OBHost acts as a mediator between the copyright holder and the User.
Required elements of a valid DMCA notice (17 U.S.C. § 512(c)(3)):
Identification of the copyrighted work claimed to be infringed.
Direct URL(s) to the infringing material — no search results, no homepage links.
Evidence of ownership — registration certificate, original work, or licensing agreement.
Contact details — full name, address, telephone, and email of the complainant.
Good faith statement that the use is not authorised by the copyright owner.
Accuracy declaration under penalty of perjury, including authorisation to act.
Physical or electronic signature of the authorised person.
Request for action — specify takedown, disable access, or notification.
Counter-notices: Users whose content is taken down may file a DMCA counter-notice. If a valid counter-notice is received, OBHost may restore the content after 10–14 business days unless the copyright holder initiates a court order.
- OBHost reserves the right to request additional information to verify copyright ownership before taking action.
- Repeated valid DMCA notices against the same User may result in permanent termination of the User's account (repeat infringer policy).
- Fraudulent DMCA notices or knowing misrepresentation are actionable under Section 512(f) of the DMCA and may result in liability for damages.
Phishing attacks are treated with high priority. OBHost typically takes down confirmed phishing URLs within 4–8 hours of a valid report.
Email-based phishing: attach the full original email in .eml or .txt format with complete headers.
Website-based phishing: provide the full direct URL — not just the domain or subdomain.
Screenshot of the phishing page with timestamp is mandatory for website phishing.
Targeted brand — which legitimate service is the phishing page impersonating (e.g., PayPal, Google, bank).
Exact time the screenshot was captured in UTC or with timezone specified.
Threat indicator — PhishTank, Google Safe Browsing, APWG, or any reputable threat database URL.
Verified phishing URLs are taken down immediately. OBHost notifies the targeted brand and forwards IP logs to law enforcement where applicable.
Spam reports are processed to maintain the integrity of OBHost's network and to comply with anti-spam laws (CAN-SPAM Act, GDPR, PECR).
Full email copy with complete headers (From, To, Received, Message-ID, DKIM, SPF).
Brief explanation of why the email is considered spam — unsolicited, forged, bulk, etc.
Timestamp of receipt and any previous spam reports against the same sender.
Volume indicator — number of spam emails received or evidence of bulk sending.
Screenshots of the email content are optional but helpful for quick triage. Reports from RBL operators (Spamhaus, SORBS, SpamCop) are accepted as evidence.
Network abuse includes flooding, spoofing, port scanning, brute-force attacks, exploit attempts and botnet participation.
Log excerpts in text form with source IP, destination IP, timestamps, port numbers and protocol.
Exact incident time in UTC or with explicit timezone.
Target system — the affected IP/hostname and what type of service was attacked.
Attack characteristics — volume (Gbps/Mpps), duration, pattern (SYN flood, DNS amplification, etc.).
For ongoing attacks, contact OBHost abuse team immediately at abuse@obhost.org and mark the email subject with [URGENT-ATTACK] for priority response.
Reports regarding malware, ransomware, trojans, worms or command-and-control (C2) infrastructure hosted on OBHost services.
Full URL where the malware is being distributed or the C2 endpoint.
VirusTotal / hybrid-analysis.com link or similar reputable malware analysis report.
File hashes — MD5, SHA-1, SHA-256 of the malicious file.
Malware family / classification if known (e.g., Emotet, LockBit, Cobalt Strike).
Confirmed malware distribution results in immediate account suspension without prior notice. Critical threats like active ransomware C2 infrastructure are addressed within 1–2 hours.
- In matters of defamation or libel, OBHost does not act as a judge, censor or arbiter of content. The Provider will not determine whether a statement is defamatory.
- OBHost will not remove content on the basis of a defamation allegation alone without a valid court order from a court of competent jurisdiction.
- The complaining party is encouraged to contact the content creator directly or obtain appropriate legal judgment before submitting a defamation report.
- If presented with a valid court order, OBHost will comply promptly with the specific terms of the order.
Zero Tolerance Policy: OBHost maintains absolute zero tolerance for Child Sexual Abuse Material. Confirmed CSAM results in immediate account termination and mandatory reporting to law enforcement worldwide.
Exact URL(s) where the CSAM content is hosted.
Additional context to help identify the source (optional but encouraged).
CSAM reports may be submitted anonymously. Report directly to OBHost abuse team at abuse@obhost.org with subject [CSAM-URGENT].
You may also report CSAM directly to:
- Suspected offenders are reported immediately to relevant legal authorities without prior notice to the account holder.
- OBHost fully cooperates with ongoing law enforcement investigations and preserves all evidence.
- OBHost maintains active hash-matching integration with industry-standard CSAM detection systems.
Cardholder name — first and last name on the card.
First 4 + last 4 digits of the card (never full PAN), card type and expiry month/year.
Transaction date & time and the exact amount of the disputed charge.
Supporting evidence — police report, bank statement, or merchant dispute reference.
Do not include the full 16-digit card number or CVV in your report. OBHost staff will never ask for full card details — beware of phishing attempts impersonating OBHost.
OBHost cooperates with law enforcement agencies worldwide in compliance with applicable law and proper legal process.
- Law enforcement requests must be submitted on official agency letterhead signed by an authorised officer, and sent to abuse@obhost.org.
- For US-based requests, OBHost requires valid subpoena, court order, or search warrant under appropriate US legal authority (Stored Communications Act, ECPA, etc.).
- For international requests, mutual legal assistance treaties (MLAT) or equivalent diplomatic channels are preferred. OBHost will evaluate requests on a case-by-case basis.
- In cases of imminent threat to life, OBHost will respond urgently without the need for formal subpoena, subject to verification of the requesting officer's identity.
- Users are notified of subpoenas and other legal process unless OBHost is legally prohibited from doing so (e.g., via non-disclosure order).
- OBHost does not share User data in response to informal requests, social media messages or unauthenticated email. All requests must follow proper legal channels.
Users in the European Union, European Economic Area and jurisdictions with equivalent data protection laws have specific rights regarding their personal data.
Right of Access — request a copy of personal data OBHost holds about you.
Right to Rectification — correct inaccurate or incomplete data.
Right to Erasure — "right to be forgotten" (subject to legal retention requirements).
Right to Restrict Processing — limit how your data is used.
Right to Data Portability — receive data in a structured, machine-readable format.
Right to Object — object to processing based on legitimate interests or marketing.
Submit GDPR data subject requests to abuse@obhost.org with identity verification. OBHost will respond within 30 days as required by Article 12(3) of the GDPR. See the full Privacy Policy for detailed procedures.
Response times vary by severity:
- Critical (CSAM, active malware, imminent threat): 1–4 hours
- High (phishing, credit card fraud, network attacks): 4–8 hours
- Standard (DMCA, spam, terms violations): 24 hours initial response
- Defamation / complex legal: 48–72 hours — may require legal review
Possible actions following a valid report:
- Notification to the User with instructions to remove or modify content
- Temporary suspension of the offending service or account
- Permanent termination of the account for severe or repeated violations
- Referral to law enforcement for illegal activities
- Preservation of evidence for up to 90 days for legal proceedings
Appeals: Users whose services have been suspended or terminated may appeal by submitting a ticket to support@obhost.org with full details of the report, evidence of compliance, or legal counter-notification. Appeals are reviewed within 5 business days.
OBHost is committed to fair treatment of both complaining parties and Users. Every report is reviewed on its merits, and Users are given an opportunity to respond before permanent action is taken (except in cases of CSAM or imminent harm).
